SNTC is committed to providing complete customer satisfaction to the best of its abilities and to ensuring that all internal procedures and practices are suitable for that purpose.

The organisation's policy is:

• Satisfying applicable requirements by ensuring that customer and applicable statutory and regulatory requirements are determined, understood and consistently met.
• Continual improvement of the QMS by ensuring the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed and the focus on enhancing customer satisfaction is maintained.
• To comply with ISO 9001:2015 and pursue continual improvement.
• To ensure that all personnel are aware of their individual roles and responsibilities within the Quality System.
• Ensure that the resources needed for the QMS are available; including training, support and encouragement.
• Ensuring that the QMS achieves its intended results.
• Engage, direct and support persons to contribute to the effectiveness of the QMS.
• Establish partnerships with suppliers and interested parties to provide an improved service.
• Promote improvement.
• Provide a value for money service.
• Provide a high quality of service to satisfy our clients' requirements and get things right first time.
• Deliver our services on time.